Front Desk Associate - Marathon Staffing : Job Details

We are looking for a friendly, professional, and organized Front Desk Associate to be the first point of contact for our guests. This role is responsible for managing check-ins and check-outs, handling guest requests, and ensuring a smooth and welcoming guest experience throughout their stay.Key Responsibilities: Greet guests warmly and professionally upon arrival and departureCheck guests in and out efficiently using hotel systemsHandle guest reservations, cancellations, and modifications accuratelyRespond to guest inquiries in person, over the phone, and via emailAssist with billing, payments, and resolving any account issuesCoordinate with housekeeping and maintenance to fulfill guest needsMonitor lobby and ensure cleanliness and a welcoming atmosphereLog and resolve guest complaints or escalate to management as neededFollow all safety, security, and hotel policies and proceduresMarathon is an equal opportunity employer.