Front Desk Associate - Shades of Grey HR : Job Details

Job Title: Front Desk Associate Job Location: Lancaster OH Pay Rate: $12/hr Position Summary Are you a natural leader with a hospitality mindset and the drive to grow? We're looking for a dedicated Front Desk Associate to deliver exceptional guest service while supporting the operational rhythm of our hotel. This role is ideal for someone with a strong background in food service or customer-facing environments who thrives under pressure and is eager to take initiative. Key Responsibilities

• Deliver smooth and professional check-in/check-out experience
• Respond to guest needs and resolve issues with confidence and care
• Maintain accurate front desk operations, including cash handling and shift reports
• Collaborate across departments (housekeeping, breakfast, etc.) to support daily operations
• Encourage positive guest experiences through proactive service and attention to detail
• Support lead generation for group stays, extended stays, and local bookings
• Track guest satisfaction through feedback and digital platforms

• 3+ years experience at Hilton Hotels OR 6+ years in fast food or casual dining (front-of-house roles preferred)
• Strong decision-making skills and a calm, solution-oriented mindset
• Flexible availability, especially for weekend and second shifts
• Tech-comfortable - we'll train you on our reservation and POS systems