Front Desk Assistant Manager - Marriott : Job Details

Additional Information Relocation Assistance Available Job Number 25121457 Job Category Rooms & Guest Services Operations Location The Westin Pittsburgh, 1000 Penn Ave, Pittsburgh, Pennsylvania, United States, 15222VIEW ON MAP (Westin Pittsburgh, 1000 Penn Ave, Pittsburgh, Pennsylvania, United States, 15222) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the propertyu2019s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities u2022 Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. u2022 Runs and reviews critical information contained in room operations reports. u2022 Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. u2022 Operates all department equipment as necessary and reporting malfunctions. u2022 Ensures employees have the proper supplies and uniforms. u2022 Understands night audit procedures and being able to comprehend and utilize reports as necessary. u2022 Understands and complies with loss prevention policies and procedures. u2022 Communicates performance expectations employees in accordance with job descriptions for each position. u2022 Handles employee questions and concerns. u2022 Effectively schedules employees to business demands and tracks employee time and attendance. Contributing Information to Support Managing to Budget u2022 Supervises same day selling procedures to maximize room revenue and property occupancy. u2022 Verifies accuracy of room rates to maximize revenue opportunities u2022 Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. u2022 Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. u2022 Understands the impact of Room Operations on the overall property financial goals and objectives. Providing for and Managing the Guest Experience u2022 Assists in the investigation of employee and guest accidents. u2022 Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and u2022 Sets a positive example for guest relations. u2022 Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. u2022 Assists in the review of comment cards and guest satisfaction results with employees. The hourly pay range for this position is $25.02 to $28.37. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brandu2019s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200bteam, and become the best version of you.