Front Desk Agent - Part-Time - Days Inn Altoona, PA : Job Details

Description We are seeking an enthusiastic part-time Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. The front desk also assists in breakfast and or laundry duties. This position is for 1 weekend day, 1st or 2nd shift, and 1 weekday, 2nd shift, with occasional additional days scheduled. Responsibilities • 2nd shift Laundry & or 1st shift breakfast duties • Handle guest check-ins, check-outs, and payment processing with accuracy. • Take reservations over the telephone, through emails and in person, including groups • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. Qualifications • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Availability to work flexible schedules, including weekends and holidays. • Proven customer service experience with a strong guest-focused mentality