Front Desk Agent (Part-Time) - Towneplace Suites North Charleston : Job Details

About Us: At TownePlace Suites by Marriott Charleston Airport Convention Center, we take pride in providing exceptional hospitality to our guests. Our team is dedicated to ensuring that every guest has a memorable and comfortable stay. If you're a friendly and motivated individual who enjoys working in a dynamic hospitality environment, we'd love to have you join our team. Responsibilities:

• Greet guests with a warm and welcoming attitude upon arrival.
• Assist guests with check-in and check-out processes, including payment processing and key distribution.
• Answer incoming phone calls and address guest inquiries and requests.
• Provide information about hotel services, local attractions, and dining options.
• Handle guest complaints and ensure prompt resolution.
• Maintain a tidy and organized front desk area.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Maintain a strong knowledge of hotel policies, procedures, and Marriott brand standards.

Qualifications:

• Flexible Schedule to work weekends and both morning and evening shifts.
• Front Desk or Marriott Experience
• Previous experience in a customer service or hospitality role is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Familiarity with hotel booking systems is a plus.
• Must be available to work a flexible schedule, including weekends and holidays.

Benefits:

• Discounts at All Auro Hotels Properties in addition to brand benefits (Hilton, Marriott etc.)
• Employee Wellness Program
• Fitness Reimbursement
• Friends & Family travel discounts
• Employee referral program
• Employee Wellness Program & Fitness Reimbursement ($100 Quarterly)
• Career Development Program to Enhance Skills and Advance Careers
• Educational Support: Rama Scholarship Program, potential financial assistance for the college education of children of qualified associates.

Compensation : Starting Pay: $15.00/hr - $16.00+ Benefits Legal: Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.