Front Desk Agent Overnight - InterContinental Hotels Group, plc : Job Details

Key job duties and responsibilities for the Front Desk Agent Overnight include: Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Complete and transmit daily accounting reports, review all data, and prepare consolidated Adobe reports for approval by hotel management Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Promote team work and quality service through daily communications and coordination with...Front Desk, Agent, Overnight, Hotel