Front Desk Agent/Night Auditor - KILLINGTON PICO SKI RESORT : Job Details

Job DetailsJob Location Killington, VT Position Type Full-Time Year Round Job Shift Swing Job Category Lodging DescriptionCompensation and Benefits:

• Compensation: Starting wage $19.50 - $20.81, adjusted based on experience
• Benefits: Full-time, year-round, benefited position including:
  • Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
  • 401(k) retirement plan (with company match up to 5%)
  • Paid parental leave
  • Paid time off, holiday and sick pay
  • Free season pass for employee/dependents
  • Privileges at several other resorts
  • Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

Job Summary: The Killington Grand Hotel Front Desk Agent/ Night Auditor creates the first impression of the hotel and resort and performs daily activities assigned with a genuine willingness to serve guests by providing accurate and courteous information. Summary of Key Responsibilities: Responsibilities and essential job functions include but are not limited to the following:

• Be happy and friendly, have an honest desire to help others
• Be responsible for maintaining a safe environment for guests and co-workers when on duty
• Safeguarding the property and guests from harm or hazard
• Process all nightly reports and activities associated with night audit procedures completely and in a timely manner
• Utilize all resources to process, troubleshoot and maintain accuracy of the nightly audit procedure and ensure proper completion
• Assist in the maintenance and development audit procedures, make suggestions for improvement and efficiency in audit procedures and general hotel operations
• Assist in the training of others in audit procedures when called upon to do so
• Ensure all processes have been completed for the next day's operations to include reports, making advance keys, registration processing and reporting any relevant occurrences to the next shift and management
• Be familiar with all established emergency procedures, in the event of an emergency; take charge of guest safety and safeguard the hotel from further damage
• Make our guest experience positive and memorable
• Functioning in a fast-paced environment with multi-tasking
• Dedicated to familiarization with all products and services offered and assist guests with questions or challenges
• Contribute to the overall success of our team and represent the values we strive to achieve
• Be a good teammate
• Welcome guests, check them in/out, distribute room keys, assist with inquiries regarding charges
• Take payment from customers
• Assist guests with reservations when applicable or refer a guest to the proper source/destination
• Respond to guests' challenges in a friendly, timely manner
• Explain hotel, resort, local amenities, and attractions to guests
• Communicate to guests and staff members in a clear and concise manner
• Be on time and dressed in the appropriate uniform ready to work
• Follow all safety guidelines and participate in daily/weekly/monthly safety briefings

QualificationsBasic Qualifications:

• Excellent computer skills
• Customer service experience
• Experience with Springer-Miller PMS
• Experience with Inntopia
• Experience with RTP Ticketing
• Word and Excel proficiency
• Hotel experience is preferred but not required

Required Knowledge, Skills, and Abilities:

• Strong organizational skills
• Ability to learn quickly
• Ability to multi-task
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status. Work where you play - Apply now!