Front Desk Agent - Relais & Châteaux USA/Canada : Job Details

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We are seeking a professional and friendly Front Desk Agent to join our team in Lake Placid, United States. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for all visitors to our establishment.

• Welcome and greet guests upon arrival, providing a warm and professional first impression
• Manage efficient check-in and check-out procedures, ensuring accuracy and attention to detail
• Handle guest inquiries and requests promptly and courteously, demonstrating excellent customer service skills
• Coordinate with various hotel departments to fulfill guest needs and resolve any issues
• Process payments and manage cash transactions accurately
• Assist with luggage handling and provide information about hotel amenities and local attractions
• Support the hotel's shuttle service operations when required
• Maintain a clean and organized front desk area
• Perform administrative tasks such as answering phones, managing reservations, and updating guest information
• Assist with night audit procedures and administrative closing operations as needed