Front Desk Agent - Rivers Casino : Job Details

Summary: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet the Landing Hotel and brand high standards of quality.Job Title: Front Desk AgentDepartment: HotelReports To: Supervisor Hotel OperationsFLSA Designation: Non-exemptLicense Type: Non-gamingPay Range: Start - $23.94 One Year - $26.60Essential Job Functions:* Greet customers immediately with a friendly and sincere welcome* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate* Promote the Landing Hotel and brand marketing programs* Make appropriate selection of rooms based on guest needs* Code electronic keys* Non-verbally confirm the room number and rate* Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate* Verify and imprint credit cards for authorization using electronic acceptance methods* Handle cash, make change and balance an assigned house bank* Accept and record vouchers, travelers' checks, and other forms of payment* Convert foreign currency at current posted rates* Post charges to guest rooms and house accounts using the computer* Promptly answer the telephone using positive and clear communication* Retrieve mail, small packages and facsimiles for customers as requested* Close guest accounts at time of check out and ascertain satisfaction* In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances* Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results* Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.* Remain calm and alert especially during emergency situations and heavy hotel activity* Plan and implement detailed steps by using experienced judgment and discretion* Comply with attendance rules and be available to work on a regular basis* Perform any other job-related duties as assignedQualifications:* Must have the ability to communicate in English* Must be able to work various shifts, weekends, holidays* Must have working knowledge of Microsoft Office/Google Suite products* Self-starting personality with an even disposition* Always maintain a professional appearance and manner* Excellent written and oral communication skills* Must be willing to pitch-in and help co-workers with their job duties and be a team player* Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts* Ability to access and accurately input information using a moderately complex computer system* Ability to establish and maintain effective working relationships with associates, customers and patronsWorking Conditions:* Ability to stand and move throughout front office and continuously perform essential job functions* Ability to observe and detect signs of emergency situations