Front Desk Agent - Pyramid Global Hospitality : Job Details

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Edith Macy Center is looking for an outgoing Front Desk Agent! You will greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. If you're friendly, professional, and thrive in a fast-paced environment, we want to meet you! Flexible availability required mid-day shifts (typically between late morning and early evening). The Front Desk Agent will:

• Greet guests with a warm, sincere welcome and ensure a smooth check-in/check-out process.
• Provide accurate information about hotel amenities, local attractions, and services.
• Process payments accurately including credit cards, cash, traveler's checks, and vouchers.
• Answer and direct phone calls professionally; relay messages and handle guest requests.
• Resolve guest concerns effectively with patience, diplomacy, and follow-through.
• Maintain a calm and composed demeanor during emergencies or peak times.
• Assist with guest transportation needs using company vehicles.

Strong customer service skills with a positive and professional demeanor. Ability to remain composed in high-pressure or emergency situations. Excellent verbal and written communication skills in English. Comfortable using computers and hotel management software (experience with Maestro is a plus, but not required). Ability to stand and move throughout the front desk area for extended periods. Must be able to handle cash and balance a bank drawer accurately. Valid driver's license required for guest transportation responsibilities. This position pays $19-20 per hour. Candidates must be able to work a variety of days (at least 3) including weekends. Qualifications 1yr min of hotel experience. Must have clean, valid Driver's license. Ability to lift up to 35 lbs. Compensation Range The compensation for this position is $18.00/Hr. - $20.00/Hr. based on qualifications and experience.