Front Desk Agent - Arlo Hotels : Job Details

At Arlo Chicago, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic, and memorable service and experiences that inspire guests to unlock the destination. Were looking for curious, creative, and well-informed people to join our team.

We have an opening for an energetic and motivated individual to join our team as a Front Desk Agent. The successful candidate will work directly with guests by checking them in and providing them with information about the services that are offered. The ideal candidate for this position is someone who enjoys working with new people and is motivated to make our guests feel welcome.

Checking guests in and out is a fundamental part of the role. As the first point of contact, your interaction can set the tone for the entire guest experience and impact the brand positively. Your genuine warmth and helpful nature will enable you to handle various situations, from greeting excited vacationers to assisting travel-weary guests with courtesy. As a Front Desk Agent, you'll have many opportunities to brighten someone's day.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Responsibilities:

• Provide a positive first impression and deliver exceptional service to our guests.
• Welcome and assist guests in person and over the phone daily.
• Solve problems efficiently, use computers to check guests in and out, and handle cash and credit transactions accurately.

Requirements:

• Excellent English communication skills: reading, writing, and speaking fluently.
• Proficiency in using computers and various software.
• Ability to stand, move continuously, and occasionally lift up to 20 pounds.
• Must be available to work all shifts, including weekends and holidays.
• Perform other duties as assigned by Supervisors.
• Minimum of 1 year hotel experience required.
• Experience with Opera, Booking, and TripAdvisor is a plus.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.