FRONT DESK AGENT - Penn National Gaming - Penn Entertainment : Job Details

Ability to deliver exceptional guest service at all times. Communicate with all departments regarding in house VI - Ps and any special needs. Maintain an up to date working knowledge of all Zia Park amenities as well as any special events. Promote and sell special hotel programs, special rate packages, and up grades when appropriate. Maintain house bank and handle all checks and cash according to Zia Park policies and procedures. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Be knowledgeable of all emergency procedures and company policies. This person must have good communication skills as well as the ability to lift, pull and push a moderate weight. Responsible for taking reservations and accurately inputting into the computer system. Answer inquiries of room rates, outlets and room locations. Interact with Hotel Sales Manager on bookings. Keep up to date with knowledge of phone system. Handle all guests' special requests in a professional man...Front Desk, Agent