Front Desk Agent - Heritage Hotels & Resorts, LLC : Job Details

Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host). Maintain high level of positive and professional approach with coworkers and guests. Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Respond to guest challenges and find the appropriate resolution in a timely and professional manner. Maintain the upmost confidentiality and care with guest information. Benefits:Part-time employees receive: Dental, Vision and 401 k! Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401 k! Requirements Must be a passionate people pe...Front Desk, Agent, Guest Experience, Hotel