Front Desk Agent - Pyramid Global Hospitality : Job Details

Provide customer service to guests with check in and check out while being knowledgeable of resort operations to be as informative as possible with our guests about our amenities and services offered. Qualifications ESSENTIAL FUNCTIONS OF THE POSITION Greet guest at the front desk and assist with check in and check out using the computer. Answer guest inquiries in a friendly and helpful manner, directs guests to the appropriate locations. Provide friendly and courteous telephone manners to guests and co-workers. Maintain knowledge about functions going on inside the hotel and information that may need to be passed along to guests. Enter messages and wake-up calls onto guest accounts that were not directed to the operator. Accurately answer reservation calls and look at future availability during reservations off-hours. Adjust errors and correct discrepancies on guest accounts. Take actions to handle a complaint or concern of a guest. Involve Supervisor or Manager when appropriate. The ...Front Desk, Agent, Customer Service, Hotel, Skills