Front Desk Agent - Green Tree Inn Mission Bay : Job Details
Front Desk Agent
Green Tree Inn Mission BayJob Location : San Diego,CA, USA
Posted on :
2025-08-13T14:13:55Z
Job Description :
Job Summary Welcome guests in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room locations, and answer phones courteously and promptly. Upsell rooms whenever possible to maximize hotel revenue. Process all cash and credit card transactions accurately, including posting charges, completing reports, preparing deposits, and securing bank funds. Manage guest safe-deposit boxes responsibly. Communicate guest requests or issues to management for follow-up. Respond appropriately to guest complaints and make service recovery gestures to ensure guest satisfaction. Qualifications
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The Front Desk Agent is responsible for checking guests in and out of the hotel efficiently, courteously, and accurately using the property management system. They process all payments according to hotel policies and provide information and customer service to guests and visitors.
Responsibilities- 1-2 years of customer service experience.
- Ability to stand for 8 hours.
- Basic knowledge of computers and software, including email, word processing, spreadsheets, and hotel management systems.
- Comprehensive benefits including medical, dental, life insurance, PTO, and 401(k) with company match for full-time employees.
- Travel discount program.
- Opportunities for growth, with promotion from within.
Excel Hotel Group is a fully integrated property ownership, management, and development company experiencing exciting growth. We foster a family-driven culture that we believe is the backbone of our success.
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