Front Desk Agent - Hyatt : Job Details

Description

Front Desk & Guest Care

We are looking for people who have a passion to serve others! Working at the front desk places you at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your proactive, responsive, and caring attitude will make all the difference. If you enjoy engaging with others, have a winning personality, and a high sense of responsibility, this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk, your responsibilities include:

• Assisting guests efficiently, courteously, and professionally at all times.
• Maintaining a high level of service and hospitality.
• Promptly and effectively addressing guest concerns or issues to ensure satisfaction in a timely manner.
• Posting guest charges, collecting payments, and following all cash handling procedures as required by Concord.
• Handling guest mail and messages with respect for privacy and professionalism.
• Being knowledgeable about the hotel brand and various programs (travel programs, special offers).
• Communicating effectively with various departments and management regarding guest comments and concerns.
• Responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Having full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates enjoy working with us:

Benefits (Full-Time Associates Only)

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, short-term/long-term disability options, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, along with training, development, and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and aim to hire the best in the market. At Concord, you are valued, and our 'Associate First' policy reflects our commitment to you. Engage in fun activities on property and enjoy a workplace where your talents are appreciated. If you're seeking a position with growth opportunities and a fun team, this job may be ideal for you. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.

Salary Range: $20.00 - $28.00

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the 'Know Your Rights' notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this location.