Front Desk Agent - Sun Hill Properties : Job Details

JOB OVERVIEW: This position will be the first point of contact for guests, delivering a warm and welcoming experience from check-in to check-out. The agent be responsible for managing front desk operations, providing excellent customer service, and ensuring guest satisfaction in a fast-paced hospitality environment. WHAT WE OFFER:

• Salary: $25 per hour
• 401(k) with company matching
• Complimentary employee cafeteria and parking
• Exclusive worldwide Hilton employee travel discount program
• Opportunity to participate in multi-million view TikTok videos (@hiltonuniversal)
• ... and more

DUTIES & RESPONSIBILITIES:

• As the 'face' of the front desk and the first point of contact for guests, always maintain a welcoming and hospitable attitude.
• Acknowledge guests and team members with positive attitude.
• Confirm all details of the reservation upon check-in, make sure all amounts are correct, and ask for any special requests. Inform the guest about all amenities of the hotel and wish them a great stay.
• Always abide by the security procedures without exception.
• Genuinely pay attention to all guest feedback. Always ask how their stay was upon checkout and write down any items that need to be fixed/done better and inform management accordingly.
• Frequently check arrivals and departures of the day to make sure everything is up-to-date, rooms are assigned correctly, no requests are missed, and room inventory is good.
• Ensure to abide by all personal hygiene rules. Avoid eating food items that could cause body odor before work. Use deodorant as necessary.
• Maintain a presentable, decent, and professional attitude at all times. Be aware that the hotel team is constantly observed by guests and coworkers.
• Make sure to receive all notes of the previous shift, read the logbook, and make sure to note down and follow up with all requests from guests, vendors, and coworkers.
• Contact the manager in case of hesitancy about an issue or need help.
• Count the front desk bank at the starting and end of the shift to make sure it makes up the predetermined amount.
• Maintain the cleanliness and tidiness lobby, front desk, entrance, and office. Wipe down all surfaces at the lobby regularly.
• Complete all additional tasks assigned by management.

QUALIFICATIONS & REQUIREMENTS

• High School diploma is required.
• Previous hotel experience is preferred.
• Bilingual is plus

Physical Requirements Sitting, walking, climbing stairs, standing, crouching, bending, stooping, grasping, pushing, pulling, near vision, far vision, hearing, talking, smell, taste, travel, and lifting may be required. Safety Requirements Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your manager. Grooming All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process. Schedule The work schedule is based on the demands of the business. AM, PM, nights, overnights, weekends, and/or holiday availability are required. This position will primarily cover PM shifts, 3 pm - 11 pm, hours may vary. STANDARD SPECIFICATION Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.