Front Desk Agent - Grand Hotel : Job Details

Welcome to Paradise: Front Desk Agent Wanted! Be the first smile they see at Margaritaville Hotel Kansas City.

Are you friendly, outgoing, and passionate about creating unforgettable guest experiences? Join our crew as a Front Desk Agent and become the heart of our island escape! You'll be the first to say Welcome to paradise and the last to send guests off with a smilemaking sure every stay starts and ends on a high note.

At Margaritaville, we believe in hospitality with a tropical twistlaid-back luxury, genuine warmth, and attention to detail. If you're ready to turn check-ins into cheerful hellos and check-outs into fond farewells, this is the perfect place for your next adventure.

Your day in paradise includes:

• Greeting guests with island-style warmth and a can-do attitude
• Managing guest check-ins and check-outs smoothly and accurately
• Offering insider tips on local attractions, dining, and our resort amenities
• Responding to guest requests and concerns with empathy and swift solutions
• Collaborating with other departments to ensure seamless stays
• Keeping the front desk area organized, clean, and guest-ready
• Handling cash and credit transactions with precision
• Staying attentive, proactive, and committed to making every guest feel special

What you'll bring to the crew:

• A genuine love for hospitality and people
• Strong communication and problem-solving skills
• A friendly, approachable, and professional demeanor
• Ability to multitask in a fast-paced environment
• Previous front desk or customer service experience is a plus

If you're ready to greet every guest with a sunny attitude and help them unwind in true Margaritaville fashion, we'd love to meet you.

Fins upyour next adventure starts at the front desk!

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.