Front Desk Agent - Raffles Hotels & Resorts : Job Details

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Join the team responsible for crafting a new landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is understood and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with all other departments to fulfill guest requests. Front Desk Agents select and block rooms for arriving guests, book same-day reservations, pre-register guests as required, and sometimes escort guests to their rooms. They work closely with the Guest Experience team and Guest Services to coordinate the smooth handling of guest luggage at check-in and check-out.

• High school diploma or equivalent required
• Previous experience in a luxury hospitality setting preferred
• Previous experience with OPERA is an asset
• Ability to focus on guest needs, remaining calm and courteous at all times
• Ability to handle multiple tasks in an intense, ever-changing environment
• Proficiency in various computer software

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Excellent company benefits including medical, dental, vision, and life insurance
• Personalized development opportunities across Accor's extensive brand portfolio
• Opportunity to make a difference through our CSR activities

Entry level

Full-time

Management and Manufacturing

Hospitality

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