Front Desk Agent - cherokee casino & resort : Job Details

Job Description We're searching for an energetic Front Desk Agent to join our electrifying team at Hard Rock Tulsa! You'll be the first impression, the welcoming smile, and the go-to guru for our amazing guests. Imagine: you're expertly managing reservations, making check-ins a breeze, and sending guests off with a smile after seamless check-outs. You'll be the ultimate resource, answering every question and dishing out insider tips on our incredible hotel amenities. If you've got a passion for people, a knack for detail, and a burning desire to deliver legendary customer service, then get ready to rock with us! Responsibilities

• Record reservations received verbally or in writing and enter them into the hotel computer system.

• Quote rates and room availability according to established procedures.

• Process and cancel reservations following appropriate procedures.

• Answer telephones promptly and route calls or provide assistance to callers.

• Provide prompt, accurate, and efficient check-in, check-out, and reservation services.

• Inform guests of required information and answer questions about the resort and local area.

• Communicate and coordinate with coworkers, supervisors, and managers in all departments.

• Process accurate cash and credit card transactions.

• Promote the hotel/casino and its services and facilities.

• Work closely with Housekeeping, Group Sales, and VIP Services to meet guest needs.

Qualifications

• High School Diploma or GED.

• 1 month of guest service experience.

• Working knowledge of Microsoft Office products.

• Basic written, communication, and computer skills.

• Ability to handle cash and credit card transactions accurately.

• Excellent customer service skills.

• Ability to work in a fast-paced environment.

About Us Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team! Hard Rock Hotel & Casino Tulsa is Oklahoma's premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses' hospitality division.