Front Desk Agent - SpringHill Suites Orlando Convention Center : Job Details

Springhill Suites by Marriott Orlando Convention Center is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. Essential Job Functions

• Provide exceptional guest service by greeting guests warmly, maintaining eye contact, using a positive tone, actively listening, and responding appropriately.
• Maximize revenue and guest satisfaction by applying effective selling techniques, optimizing occupancy and rates, and delivering accurate information about hotel facilities.
• Follow hotel policies and procedures by maintaining a cash bank, adhering to accounting guidelines, handling guest room keys responsibly, and protecting guest privacy.
• Support hotel operations by coordinating with departments, staying updated on front office activities, operating office equipment, handling check-ins/check-outs efficiently, and adhering to safety protocols.
• Full-time hours available. Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education High school diploma or general education degree or equivalent combination of education and experience preferred. Must speak, read, and understand English. Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.