Front Desk Agent - Rosewood Hotel Group : Job Details

**Job Details**

**Front Desk Agent - (17716)**

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Job Title Front Desk Agent Education Some High School Location Rosewood Inn of the Anasazi - Santa Fe, NM 87501 US (Primary)

Career Level Staff Category Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door) Job Type Full-time Compensation Currency USD Travel 0 - 10% Job Description **OVERVIEW/BASIC FUNCTION:**

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

**QUALIFICATIONS:**

**Experience:** Previous experience as a Front Desk Agent.

**Education:** High school diploma.

**General Skills:** Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision;

**Essential Job Functions**

- Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.

- Maintain positive guest relations at all times.

- Resolve guest complaints, ensuring guest satisfaction.

- Report to work as scheduled, in proper uniform, and in accordance with the companys personal appearance standards.

- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

- Maintain complete knowledge at all times of:

- all hotel features/services, hours of operation.

- all room types, numbers, layout, decor, appointments, and location.

- all room rates, special packages, and promotions.

- daily house count and expected arrivals/departures.

- room availability status for any given day.

- scheduled daily group activities.

**Candidates will find a great work environment, benefits, meals, uniforms and competitive salary**

Job Requirements EEO-1 Code: 530