Front Desk Agent - Rosewood Hotel Group : Job Details

Job Title Front Desk Agent Education Some College Coursework Completed Location The Carlyle, A Rosewood Hotel - NY, NY 10021 US (Primary)

Compensation Currency USD Job Description **BEGIN YOUR ROSEWOOD JOURNEY**

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Hotels and Resorts is looking for a Front Desk Agent. This role is responsible for greeting and check-in/check-out hotel guests courteously and efficiently , process all payments according to established hotel requirements, make recommendations, advise and sell rooms and related services, provide information to any guest or visitor inquiry and bid farewell to guests.

**Key Responsibilities**

* Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

* Process all payment types such as room charges, cash, checks, debit, or credit.

* Act at all times in a courteous, safe and efficient manner, in accordance with the hotels policies and procedures, ensuring that a high level of service is maintained.

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

* Respond in courteous, professional and rapid manner in order to resolve all guest and associate concerns.

* Models the companys culture, vision, mission and core values at all times.

* Comply with quality assurance expectations and standards as directed by management (Forbes and LQA).

* Maintain confidentiality of guest information and pertinent hotel data.

**ABOUT THE CARLYLE, A ROSEWOOD HOTEL**

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the home away from home for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the worlds leading publications, travel magazines and consumer organizations.

**ABOUT ROSEWOOD HOTEL GROUP**

Rosewood Hotel Group, one of the worlds leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts, New World Hotels & Resorts and KHOS. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The groups foundation is its commitment to Relationship Hospitality a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

**Competitive Benefits**

* Medical, dental, vision and retirement benefits

* Paid holidays

* We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

**Follow us on LinkedIn**

**Instagram: @RosewoodHotels**

#L1-GDESINTONIO

Job Requirements **Qualifications**

* Bachelors degree or equivalent work experience.

* Minimum 1 year experience in a similar capacity for a luxury or ultra-luxury property.

* Strong command of both spoken and written English with fluency in other languages preferred.

* Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team.

* Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment.

EEO-1 Code: 530