Front Desk Agent - Full Availability Only - Hampton Inn & Suites by Hilton Boone NC : Job Details

Job Description Front Desk Guest Services AgentHampton Inn & Suites by Hilton - Boone, NC 1252 US Hwy 421 South, Boone, NC 28607 (Across from Bojangles & Bubbles Car Wash) General Overview: We're looking for friendly, outgoing, and detail-oriented individuals to join our team as Front Desk Guest Services Agents. As the face of the hotel, you'll provide warm hospitality and outstanding service to every guest. From check-in to check-out, you'll play a key role in making sure every stay is smooth, comfortable, and memorable. If you love helping people, enjoy solving problems, and thrive in a fast-paced environment, we'd love to meet you! What You'll Do:Guest Services & Front Desk Operations

• Greet and check guests in and out of the hotel with courtesy and efficiency
• Handle payments (cash, credit card, check) and ensure proper billing
• Manage room assignments, changes, and guest issues
• Respond promptly and professionally to guest questions, concerns, or requests
• Answer phones and direct calls appropriately
• Promote hotel services and local attractions

Administrative & House Support

• Maintain accurate records for guest registration, charges, and issues
• Assist with light laundry (washing, drying, folding) as needed
• Ensure front desk and lobby areas are tidy, organized, and stocked with supplies
• Report maintenance, safety, or security issues promptly
• Complete and distribute daily reports to management

Work Schedule:

• Must be available to work weekends, holidays, and varying shifts
• Some shifts may require standing for extended periods
• Flexibility is a must - hospitality never sleeps!

Qualifications:

• High school diploma or GED required
• Previous hotel or front desk experience is highly preferred
• Comfortable using Microsoft Office (Word, Excel, Outlook) and Windows-based systems
• Must have reliable transportation
• Strong organizational and communication skills
• Team player with a positive attitude and professional appearance
• Passion for helping others and delivering outstanding service

We will train the right person with a great attitude and willingness to learn. MUST be able to pass a drug test and background check! Compensation:

• $13.00-14.00/hr - Full-time (5 days/week) with no schedule limitations
• $11.50-12.50/hr - Part-time (4 days/week) with some limitations
• $11.00-12.00/hr - Part-time (3 or fewer days/week) with shift preferences

Perks & Benefits:

• Go Hilton Travel Program - Team members, friends & family enjoy exclusive travel discounts at Hilton hotels worldwide (as low as $35/night!)
• Vacation time for both full-time and part-time employees
• Health insurance available for full-time employees after the measurement period
• Be part of a locally owned and operated team that values and supports each other
• Work at a hotel ranked in the Top 1% of all Hamptons in the U.S. and #2 on TripAdvisor in Boone!

How to Apply:Apply in person at the hotel 7 days a week, 7 AM - 7 PM

• Stop by and introduce yourself at the front desk
• Let us know where you saw the job posting
• Fill out an application and meet with a manager
• Be prepared to complete a same-day drug test
• If it's a good fit, you could be hired and training within 1-2 days!

Location Highlights:

• Walking distance from Watauga High School
• Close to AppleCart bus stops - perfect for team members using public transit
• Conveniently located across from Bojangles & Bubbles Car Wash

(828) ###-#### 1252 US Hwy 421 South, Boone, NC 28607 Join a team that takes pride in its service and cares for its people. Help us continue to be one of the best in the business-right here in the heart of the High Country!