Front Desk Agent - AM - Oshkosh Waterfront Hotel and Convention Center : Job Details

DescriptionGuest Services Representative (Day & Evening Shifts) - Oshkosh Marriott Waterfront Hotel At Oshkosh Marriott Waterfront Hotel, every guest's experience begins and ends with you. As a Guest Services Representative working both day and evening shifts, you'll be the consistent, welcoming face of our property-whether guests are checking in after a long day or starting fresh in the morning.

• In the mornings, you'll kick off the day with warmth and professionalism, setting the tone for memorable stays. You'll lead the check-in and check-out process, manage billing with accuracy, and act as an enthusiastic ambassador for the Oshkosh area.
• During the evenings, you'll shift gears to support busy check-ins, resolve traveler questions, and assist guests unwinding after their day. You'll be the problem-solver, the billing expert, and the calming presence that makes night-time stays smooth and comfortable.

We're looking for someone sharp, confident, and naturally solutions-focused. Quick on your feet and ready for anything, you'll handle the unexpected with grace and ensure every guest feels valued-morning, noon, and night. What you'll bring to our team:

• A strong sense of ownership; you run the front desk and take pride in making wonderful guest interactions
• Confidence under pressure; you stay cool, collected, and solution-focused even when things get hectic
• Excellent judgement and problem solving skills; you think on your feet, make informed decisions, and know when to ask for support
• Clear, professional communication; you're polished and personable when talking to guests, teammates, or leadership
• Attention to detail; from guest billing to reporting, you double check your work and handle information responsibly
• Team first mindset; you're reliable, supportive, and ready to jump in wherever needed to keep the operation running smoothly

Why you'll love working for us:

• Marriott Hotel discounts
• Opportunities to grow and expand your career
• Recognition, appreciation, and a team that supports you
• Fun, flexible schedules

If you're someone who takes pride in creating great service, enjoys connecting with people, and wants to work for a team who values you - we'd love to hear from you. Whether you're starting your hospitality career or looking to grow, we've got a place for you here.