Freight Account Services Rep - U.S. Bancorp : Job Details

The Carrier Support Coordinator serves as a contact in our Naperville Customer Service Center, supporting our carrier customer base providing traditional customer service, including initial communication, training at the time of on-boarding, and ad-hoc support. - Gains in-depth product knowledge on customer-facing proprietary software/technology and trains external customers on processes, tools, and applications - Communicates effectively and answers questions relating to navigating the carrier payment process via phone and email communication. - Verifies carrier set up is complete and accurate for users accessing the portal. - Monitors implementation status, billing guide updates, and Shipper requirements for billing in order to communicate accurately to carriers - Assists team members with ad-hoc carrier support as needed. - Opens carrier support requests when needed and works pre-launch and post-launch tasks in a timely manner. - Ability to organize/prioritize work based on specific...Freight, Customer Service, Account, Retail, Banking, Support, Skills