Freedom Boat Club - Product Retention Specialist (Remote) - Brunswick Corporation : Job Details

Employer Industry: Marine Recreation Why consider this job opportunity: - Salary up to $60,000 annually - Commission structure based on each sale - Comprehensive benefits including medical, dental, vision, and 401k (up to 4% match) - Opportunity for career advancement and growth within a leading company in the marine industry - Full-time remote position with flexible hours - Supportive work environment that values diversity of thought and experiences What to Expect (Job Responsibilities): - Handle inbound and outbound customer communications via phone calls and emails - Manage product retention efforts, particularly related to membership cancellations - Contact members requesting cancellation to offer alternative plans or retention incentives - Assist members with inquiries related to memberships and reservations - Ensure accurate processing of membership holds, agreements, and cancellations What is Required (Qualifications): - Minimum of 3 years experience in sales and customer service - Strong customer service skills with the ability to manage high volumes of outbound calls and emails - Excellent verbal and written communication skills, tailored to diverse audiences - Comfortable working in a fast-paced environment with evolving processes - Committed to protecting and securing customer personal information How to Stand Out (Preferred Qualifications): - Proven ability to influence buying decisions and negotiate pricing and terms - Skilled in overcoming objections and closing sales - Self-motivated and goal-driven, with a strong track record of meeting or exceeding sales targets - Proficient in Microsoft Excel and CRM systems (e.g., Salesforce, HubSpot) - Positive, cooperative attitude with the capability of working unsupervised #MarineIndustry #CustomerService #RemoteWork #CareerGrowth #SalesOpportunity