Fraud Intake Specialist I - First Interstate BancSystem : Job Details

Provides exceptional customer support for both internal and external clients to document fraud reported to the Bank. Further providing guidance for future risk mitigation, and ensuring relevant matters are escalated appropriately. Expected to be up to date and knowledgeable on all internal processes and procedures as they relate to fraud. Responsible for managing multiple tasks at any given time and prioritize based on risk to the Bank and our clients. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provides exceptional customer service to internal and external clients while maintaining focus on risk mitigation. Manages incoming and outgoing calls with branch employees or clients. Manages incoming emails to group and department email addresses, providing timely and appropriate guidance. Creates and completes case files based on incoming reports of fraud and escalate cases requiring regulatory reporting according to department standards. Fields multiple demands throughout the day and prioritize...Fraud, Intake, Specialist, Banking, Healthcare