Fraud Claims Analyst - Flagstar Bank : Job Details

Position Title

Fraud Claims Analyst

Location

Hicksville, NY 11801

Job Summary

Fraud Detection & Analysis• Analyze suspicious activity across consumer, commercial, and small business check processing.• Review account details, check images, signatures, endorsements, and customer behavior.• Identify anomalous patterns and potential fraud using velocity and value analysis.Claims Management• Assess and validate fraud claims from customers and other financial institutions.• Review supporting evidence and make sound decisions on claim legitimacy.• Ensure timely and accurate processing of multiple claims simultaneously.Regulatory & Risk Compliance• Maintain adherence to regulatory requirements and internal processing standards.• Escalate significant or unusual loss events to management promptly.Recovery & Reclamations• Handle Check Fraud Treasury Reclamations from the U.S. Department of the Treasury.• Investigate account activity to determine fund depletion and recovery potential.• Prepare documentation (e.g., indemnity agreements) for fund recovery efforts.Collaboration & Communication• Work with internal teams, financial institutions, Federal Reserve Bank, and law enforcement.• Coordinate with the Corporate Security Department when necessary.• Respond to inquiries from claimants and stakeholders with professionalism.Pay Range $23.73 - $30.26 - $36.78

Job Responsibilities:

• Check Fraud & Claims ManagementIndependently manage the end-to-end handling of inclearing check fraud claims, deposited check disputes, and Return Deposited Item (RDI) investigations. Ensure all actions comply with regulatory requirements, and escalate cases involving potential regulatory, reputational, or financial risks. Exercise sound judgment in determining whether to submit claims to external financial institutions or escalate to management for payout approval.
• Identity Theft & Posting Error ResolutionInvestigate and resolve identity theft claims, including the removal of ChexSystems inquiries and referring any Online Banking applications related to ID Theft to Online Banking team.
• Fraud Incident ResponseEvaluate and respond to fraud incidents assigned to the department, ensuring timely and accurate resolution.
• Documentation & Legal SupportPrepare necessary documentation such as customer correspondence, indemnity agreements, and other supporting materials required for claim resolution.
• Stakeholder CommunicationCommunicate effectively with customers, internal departments, branch personnel, the Federal Reserve Bank, and law enforcement agencies to support investigations and claim processing.
• Charge-Off ProcessingPrepare charge-off forms with supporting justification for approval. Create posting sheets, preparing debit/credit entries related to reclamation funds, customer credits, and approved charge-offs.
• Metrics & ReportingMaintain accurate daily metrics for claims received, charge-offs completed, and post-charge-off recoveries to support operational transparency and performance tracking.

JOB REQUIREMENTS

Required Qualifications:

• High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent

• 2+ Years of experience investigating check fraud, knowledge of check stock, endorsements, image analysis, and treasury reclamation processes.
• Experience in fraud detection and escalation.

Preferred Qualifications:

• Education level preferred: Undergraduate Degree (4 years or equivalent)

Job Competencies:

• Knowledge of Chex Systems, Fiserv DNA, Nautilus, and FCRM.
• Computer literate with moderate-advanced skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong verbal skills, ability to ask pertinent questions and demand escalation when needed.
• Strong written communication skills.
• Identifying high-risk or time-sensitive cases for immediate action.
• Strong problem-solving skills, proactive and solution oriented
• Managing multiple claims simultaneously without sacrificing accuracy.
• Understand importance of confidentiality and professionalism.
• Detail Oriented.
• Physical demands (ADA): No unusual physical exertion is involved.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

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