Franchise Business Partner, FHS, Kansas City - 3700 Firehouse Subs : Job Details

Franchise Business Partner, FHS, US Central page is loadedFranchise Business Partner, FHS, US CentralApply locations Kansas City, MO time type Full time posted on Posted 2 Days Ago job requisition id R1981

Ready to make your next big professional move? Join us on our journey to achieve our big dream of buildingthe most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly$45 billionin annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Franchise Business Partner is responsible for the operational performance of Firehouse Subs franchise organizations and restaurants within assignedmarkets. This role partners with franchise leadership teams to implement strategies that enhance guest experience, optimize operational performance, and achieve restaurant and company targets. The Franchise Business Partner ensures that franchisees maintain Firehouse Subs standards and policies and supports franchise growth through new restaurant openings and ongoing operational guidance.

Key Responsibilities:

• Operational Performance & Guest Experience

  • Collaborate with franchisees to improve operational performance, ensuring consistent guest satisfaction and adherence to brand standards in areas such as food safety, cleanliness, and maintenance.
  • Coach franchise organizations on enhancing operations metrics, including Speed of Service (SOS) and Overall Guest Satisfaction (OSAT), using available tools and strategies.

• Brand Standards & Compliance

  • Conduct regular evaluations to protect brand standards, advising franchisees on corrective actions for improvement areas.
  • Ensure metrics are accurately reported, providing a true reflection of restaurant performance and maintaining integrity in operations.

• Consultation & Support

  • Act as a consultant to franchisees, providing both long-term strategic guidance and immediate operational support.
  • Diagnose operational challenges, recommend data-driven solutions, and develop actionable plans to improve metrics and guest experience.
  • Support franchisees with new restaurant openings, working alongside them to ensure a smooth launch.

• Relationship Building & Communication

  • Build professional relationships with restaurant team members, managers, and above-restaurant leaders, fostering an environment of productive information exchange.
  • Discuss long-term operational goals with franchisee teams, gaining buy-in for root-cause action plans to address critical brand standards or food safety issues.
  • Present operational insights and performance data effectively, providing clear recommendations for franchise improvement.

Preferred Skills:

• Bachelor's degree in Business or a related field.
• 5+ years of operations experience in QSR, retail, food & beverage, or a similar industry.
• Strong ability to build and develop relationships with franchisees, colleagues, and business partners.
• Proficiency in root-cause problem-solving methodologies.
• Skilled in presenting operational information both verbally and in written formats (PowerPoint).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Looking for high impact work in a fast paced and ever changing environment? Then you have come to the right place. RBI is consistently looking for individuals with a passion to learn and desire to make change.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.