Founding Sales Engineer - Canary Technologies : Job Details

About UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality!About the RoleAs the first Canary sales engineer, you will drive business growth by supporting the technical needs of the sales organization. Your role will be pivotal in effectively managing technical demo environments and POCs, communicating technical information to customers and helping to develop and maintain relationships to build trust.This is an exciting opportunity to contribute to our company's success and be part of a high-performing sales team in a competitive market. If you're passionate about sales and innovation, we invite you to apply.ResponsibilitiesUnderstand our product/service's technical features, functionalities and benefitsStudy customer needs, pain points and business challenges in order to create customized sales proposals in partnership with Account ExecutivesGenerate and manage custom and personalized demo environmentsConduct product demonstrations to showcase key features and functionalities and address technical questions and concerns from customersProvide pre-sales support by answering technical inquiries and participating in sales meetingsLiaise with the product and engineering teams to address technical concerns or requirementsDevelop and deliver technical documentation, including user manuals, technical specifications and product training sessionsCollaborate with internal teams to gather technical requirements and ensure the successful implementation of solutionsProvide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with Canary products and servicesGive active feedback and insights from the market to the product development and marketing teamParticipate in sales meetings, trade shows and industry events to promote our products or servicesStay updated on industry trends, market dynamics and competitor offeringsPartner and strategize with Account Executives for discovery calls, product demonstrations, POC support and onsite meetingsWork with AEs to respond to RFIs and RFPsQualificationsMinimum 5+ years working with Mid-market level sales prospects in a SaaS pre-sales/sales engineering capacityAbility to travel ~20%Excellent communication skillsProven analytical and problem-solving skillsConsistent track record selling complex solutionsExperience with Mid-market sales cyclesExperience in the Hospitality industry is a plusExperience working with technical prospects and customersExpertise in managing pre-sales cycles and conducting technical evaluations using sales methodologies like MEDDPICCFamiliarity with web/software development or a background in computer science/STEMAbility to think on your feet and passion for creative solutionsWe also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.