Floral Manager- KINGS Bedminster, NJ - Albertsons Companies : Job Details

Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service in the floral department. Supervises, motivates, directs, trains and participates in the hiring of floral department personnel assigned. Monitors associate performance and recommends personnel action such as hiring firing, layoff and disciplinary action. Schedules associates assigned to ensure adequate coverage and service level. May order balloons, helium tanks, plants, flowers, accessories and supplies. Ensures product freshness and selection. Monitors and responds to special occasion merchandise requirements, sales trends, ad or seasonal promotions, and customer feedback. Performs receiving duties including breaking downloads, verifying orders against invoice, inspecting quality, reporting shortage, stocking and rotatin...Floral, Manager, Customer Service, Retail, Grocery, Equipment