Floating Support Specialist_Holyoke and Springfield Young Parent - YWCA of Western Massachusetts : Job Details

Reports to: Program Director Schedule: Full time, 37.5 hours/week; Monday-Friday, 2:00pm-10:00pm FLSA Status: Non-Exempt Starting Rate: $22.00/hour The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus. Expectations of all employees In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YW's mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose Reporting to the Program Director, the Case Manager is responsible for the case management responsibilities for Young Parenting Program. S/he will empower residents with life skills, employment search, housing, budgeting, and advocacy and community resources to assist them with transitioning into safe appropriate housing. The Case Manager will assist residents with employment and housing opportunities in the community. This role follows the agency mission and trauma informed service model to provide the support and advocacy needed for this population. Essential Responsibilities

• Nurture and support a milieu approach that is youth-guided, family-driven, strengths-based, trauma-informed and embraces a positive youth development framework.
• Responsible for pre-intake, intake, assessment, treatment planning and case management for all residents to include Bio-Psycho-Social Assessment, CANS (DCF families), treatment plan, transition plan and child assessment to include developmental screening by EI provider within 45 days of intake.
• Collaborate and engage with family, peer advocates, Family partners and other involved partners in care of participant to ensure a positive transition into the program.
• Engage services and activities with input from participant and other member of the participant's team to identify mutually agreeable and measurable goals and objectives and to promote appropriate and integrated services.
• Develop treatment plan within 2 weeks of intake and rewrite plan every 3 months, holding a team meeting for every review and including all involved family and service providers.
• Refer participants for individual therapy, seek referrals for medication evaluation, and consult clinical team members as appropriate.
• Develop behavior support plans with participant, family, and staff.
• Provide crisis counseling as needed.
• Provide direct assistance to clients by helping them to obtain needed services to enable them to transition to community-to include housing search and advocacy.
• Monitor and document client progress.
• Maintain complete and timely participant records.
• Ensure deadlines are met for AWARDS and other data collection methods in an, accurate, ethical and confidential manner.
• Provide guidance to clients regarding self-advocacy within the DCF, juvenile justice, school, and legal systems.
• Promote child, youth and family involvement at the individual and community levels.
• Facilitate weekly case review with the team and facilitate team meetings as required.
• Attend scheduled staff meetings.
• Maintain medication log, prompt residents to take their medication and medicate their children promptly.
• Know and enforce rules, regulations and policies.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Maintain 1:5 staff to child ratio at all times.
• Perform other related duties as needed.

Qualifications

• Associates Degree with 3 years of direct experience in human services field; Bachelor's with 1 year direct experience in human services field preferred;
• Residential experience and experience with adolescents and/or young parents and children preferred;
• Bi-lingual (Spanish/English) skill preferred;
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Excellent written and organizational skills including computer skills;
• Must have knowledge of/contacts with community agencies;

• Reliable transportation, safe driving record, and valid driver's license required. Must be able to be covered by the agency's insurance policy.

• Must be able to lift 40 lbs.

EEO STATEMENT It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. AT-WILL EMPLOYMENT The YWCA is an at-will equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement (CBA). This position is covered under the CBA (union) and is subject to union dues. CRIMINAL BACKGROUND CHECKS The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA. INTRODUCTORY PERIOD All employment at the YWCA begins with a 150-day Introductory Period.