Fixed Operations Director - WASHINGTON CHEVY : Job Details

Riverview Chevrolet, GMC is currently looking for a Experienced Fixed Operations Director to join our team!

Job Summary: Fixed Opeations Director is responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls and achievement of objectives.

Benefits:

• Competitive Pay
• Health Insurance
• Life Insurance
• PTO
• Vision
• Dental
• 401(K)
• Paid Training
• Growth Opportunities
• Company vehicle

Manager Requirements:

• The Fixed Operations Manager leads the efficient and profitable operation of our parts and service departments through productive staffing, customer retention, cost controls, appropriate margins, achievement of objectives, effective leadership of all service and parts personnel, and maintenance of all parts and service records
• Hires, trains, develops, counsels and monitors the performance of all service and parts staff
• Develops staff by setting and communicating performance and production expectations, monitoring performance, identifying development needs, and by coaching and mentoring
• Makes customer satisfaction a department priority, ensuring that parts and service personnel are courteous and respectful in their interaction with customers
• Handles customer complaints immediately and according to the Company's guidelines
• Works with Parts Advisors and Service Advisors to find ways to improve the overall profitability of the departments
• Monitors and controls the performance of the parts and service departments using appropriate reports, tracking systems and surveys
• Monitors and follows up on parts orders with Parts Advisors to ensure availability for all other respective departments
• Develops Company parts and service pricing plans and make recommendations to the President and General Manager
• Develops and implements a marketing plan which promotes new and repeat business
• Creates and proposes to the General Manager ideas to implement to bring customers back in after their first time in for service
• Understands and ensures compliance with manufacturer warranty and policy procedures and accounts for all documents to ensure that none are missing and all are processed correctly
• Orientates new employees to their respective position and familiarizes them with the Company Minimum Standards and the expectations of the position and all processes related to their position
• Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs
• Ensures Service and Parts Customer Satisfaction Index (CSI) scores are maintained at both the Company and manufacturer standards
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience
• Understands, keeps abreast of and complies with federal and state regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc
• Promotes and champions our safety-first culture through training, education, coaching, and leading by example
• Promptly addressing any actions, behavior, or other factors that compromise the safety of our employees, vendors, or customers
• Inspects and maintains the cleanliness, organization and appearance of all Service and Parts areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees

Riverview Chevrolet, GMCis an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.