FIX Onboarding and Product Support Specialist - Robert Half : Job Details

*We're unable to consider candidate who require sponsorship, we're only able to consider candidates who are Green Card Holders, or US Citizens*

5 days onsite to start but will evolve into hybrid 4/1 after 3 months

A leading financial institution is seeking a proactive FIX Onboarding and Production Support Specialist to join our Equity IT DevOps team. This role focuses on supporting various trading functions, including Equities, Options, Futures, and Post-trading allocations. Candidates should possess a solid technical background, with expertise in FIX Protocol and the ability to troubleshoot related technical issues.

Responsibilities:

• Lead client onboarding processes for our FIX trading platform and ensure high-level ongoing support to achieve maximum customer satisfaction.
• Collaborate with clients and Trading Desk to gather FIX onboarding requirements and adjust FIX settings accordingly.
• Address and resolve technical issues concerning FIX connectivity and onboarding, collaborating with both internal and external teams when necessary.
• Work closely with internal stakeholders to align FIX onboarding and production support with business goals.
• Maintain detailed records of client onboarding and production support activities, and regularly update our knowledge base/wiki.
• Interact with external software vendors integrated with our systems.
• Coordinate the release of new applications, FIX configurations, and enhancements with external clients.

Education and Experience:

• Bachelor's Degree in Computer Science or a related field.
• Minimum of 5 years experience in working with FIX protocols, with a thorough understanding of FIX messages and order routing.

Skills:

• Excellent communication and interpersonal skills, with a proven ability to establish strong relationships with clients and internal stakeholders.
• Strong problem-solving and troubleshooting capabilities.
• Keen attention to detail with a commitment to maintaining accurate records.
• Ability to work both independently and as part of a team.
• Experience in Application Support, Equities, and DevOps environments is desirable.