First Impressions (Office) Manager - Hope Center For Children : Job Details

Job Title: First Impressions Manager Qualifications: Bachelor's Degree preferred. High School Graduate or equivalent with minimum of two-years of experience with customer service, answering telephones and problem solving related to a high energy office environment required. Familiarity with Human Resource basics a plus. Principle Responsibility: The office manager is the center of communication for Hope Center for Children. This person maintains and ensures a welcoming, professional and efficient office setting for customers, clients and staff through effective, appropriate communications. Reports to: CFO Team: CFO, Facilities and Safety Supervisor, HR Manager and AP and AR/Payroll Accountants Scope: This full-time, hourly, non-exempt position has responsibilities which include but are not limited to: ensuring a friendly and efficient work place, answering telephone calls, responding to inquiries, maintaining calendars, overseeing the organization of the donation room, assisting with oversight of volunteers along with the Volunteer Coordinator, ordering office supplies and booking trips and travel, and maintaining neat and orderly lobby area and meeting rooms. This position provides assistance to the HR Manager in the areas of position management, background checks and onboarding of new employees. Hours typically are Monday through Friday 9:00am -5:00pm with the exception of special events or volunteer assistance. Responsibilities: • Screens incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel • Uses good problem-solving skills when a call is urgent and assures that the customer is answered promptly or that the issue is resolved • Shares information about the organization and provides callers with address, directions, and other information • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel • Implements and manages an effective system for receiving, documenting and sorting donations • Manages travel including flights, hotel reservations, and conferences • Orders office supplies for the organization and is responsible for keeping these in stock and organized • Keeps organization calendar • Implements Survey Monkey upon request • Oversees Document Retention Process for the entire organization • Manages Board of Directors information • Works with Development to coordinate Holiday gift sponsorships for residents and clients • Responsible for petty cash management • Assists with Board meetings and other meetings as needed for set-up, take down and lunch, etc. • Participates as a member of the Performance and Quality Improvement Committee • Assists CFO with grant tracking and reports • Participates in all fundraising events, helps with preparation, during and after event • Maintains a neat and orderly lobby, meeting rooms, and kitchen • Assists HR Manager as needed with position management (posting positions and tracking applicants), background checks and onboarding of new employees • Other duties as assigned Positions Supervised: Administrative volunteers as needed Knowledge, Skill and Experience Required:

• Strong communication skills and great team player
• Pleasant, welcoming and energetic demeanor required
• Excellent problem-solving skills required
• Must be knowledgeable with Microsoft Office
• Attention to detail required
• Ability to keep a calm demeanor in the midst of a high stress situation
• Adheres to Hope Center for Children training, policy and procedure manual and code of ethics
• Able to comprehend instruction and be able to multi-task
• Ability to take both written or oral instructions