Job Description
Position Summary:
The Operations Manager will be responsible for the business performance (P&L) of the business. The Operations Manager is responsible for the operational and financial performance of the company with a strong focus on operational leadership, business growth, continuous improvement, and customer satisfaction. The Operations Manager communicates with all levels of the organization and our customers.
Essential Duties and Responsibilities:
Oversee, manage, and ensure that the company's operations are regularly and timely maintained and in compliance with all federal and state legal and regulatory requirements.Partner with Human Resources to recruit, train, develop, and retain team members. Monitor and ensure that team members are current on required training and certifications.Lead with a focus on excellence in recruiting, hiring, retention, performance management, and career development for employees. Manage the sprinkler construction operations through process control, operational/margin improvement initiatives, and the establishment of key performance standards.Analyze the market and current business performance to ensure strategies effectively meet the financial budget and recommend changes or adjustments to the plan when necessary.Understand the local construction market concerning trends, changes in code or legislation, and the competitive landscape.Responsible for tracking, forecasting, and communicating all costs, profits, and financial measures of the business. Promote cash flow by establishing proper payment terms with clients and creating a proactive culture on billing and collections.Collaborate with the service department to ensure successful and smooth project turnovers.Conduct regular business review meetings to inspect performance, analyze issues, and implement corrective action plans.Routinely review all non-financial and financial key performance indicators for sales, design, field installation, operational administration, and project management. Examine the business performance on sales pipeline, backlog integrity, resource utilization, cost control, and overall revenue/margin contribution.Determine, budget, and plan for the business's staffing needs and work with the appropriate resources to achieve the plan. Communicate with customers regarding job concerns or problems to pursue a proper resolution, ensuring customer satisfaction in line with a world-class service model.Manage and develop important subcontractor and vendor relationships. Create alliances that support our strategy and deliver the quality we and our customers expect.Maintain key relationships with strategically important customers to influence future opportunities and gauge customer satisfaction.Any additional duties that are assigned by the Employer.Required Qualifications:
Seven or more years of management experience in the Fire & Life Safety industries.Five years or more of experience communicating with other trades, customers, project managers, county officials, and general contractors in a professional and influential manner.Five years or more of Human Resources management experience including but not limited to hiring, retaining, and disciplining workers, legal and regulatory compliance, resolution of workplace issues and claims, and managing payroll.At least three years of experience in problem-solving and managing customer escalations through system changes.Knowledgeable of NFPA 13D, 13R, 13, 14 and NFPA 25.Must understand Fire protection codes, technical data, and installation instructions.General knowledge of Microsoft-related software.Strong business acumen with the ability to think strategically and execute tactically.Capacity to isolate and prioritize issues and apply focus on implementing top-level, strategic solutions and the day-to-day tactics necessary for winning in the marketplace.Ability to build rapport and establish credibility.Collaborating and influencing skills. Proven ability to create constructive relationships with senior management and peers within the company.Excellent time management skills.Qualifications:
Bachelor's degree in Business.NICET Certification.Compensation:
$140,000 - $175,000/year depending on the experience of skill, abilities, and management experience.
Benefits:
- 401(k) matching
- Dental Insurance
- Health insurance
- Opportunities for advancement
- Paid holidays
- Paid sick time
- Paid time off
- Vision insurance
At AAA Fire Protection, Inc., we provide industry-leading fire protection services across Colorado. Our team provides a full spectrum of specialized and certified service professionals to install and maintain fire and life safety systems. We value our employees and offer competitive benefits.
Application deadline: 02/14/2025
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
AAA is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.
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