Fire Alarm Service Manager - Impact Fire Services : Job Details

Position is located in Mobile, Alabama.

We are seeking a highly motivated and experienced Fire Alarm Service Manager to lead our Fire Alarm Service operations in both industrial and commercial environments. This role is responsible for overseeing a team of service technicians and a customer service administrative representative, ensuring exceptional service delivery, operational efficiency, and customer satisfaction.

This is a leadership position with strong potential for career advancement. We are committed to promoting from within and offer clear pathways to higher-level roles for high-performing team members.

Key Responsibilities:

• Oversee day-to-day operations of Fire Alarm Service, ensuring timely and compliant execution of Inspection, Testing, and Maintenance (ITM) contracts.
• Lead and support the Service Coordination team to ensure efficient work order management and completion.
• Provide accurate labor forecasting and resource planning.
• Collaborate with leadership to set and achieve strategic and operational goals.
• Maintain strong communication and collaboration across departments and with Impact Fire managers nationwide.
• Ensure recruitment and employment practices align with company policies and compliance standards.
• Foster strong customer relationships through proactive communication and responsive service.
• Promote and enforce health and safety standards, working closely with Safety support services.
• Mentor team members and cultivate a strong safety culture.
• Support sales efforts through contract review, estimating, and business development activities.
• Drive operational improvements and cost-effective practices.
• Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction.

Qualifications:

• 5+ years of experience in fire alarm service and management.
• NICET certification(s) in Fire Alarm and/or Special Hazards.
• Ability to meet state and local licensure requirements.
• Strong understanding of cost control, invoicing, and business operations.
• Proven leadership and team-building skills.
• Excellent communication, organizational, and administrative abilities.
• Experience with business development and customer relationship management.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, OneDrive).
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities.