Financial Aid Operations Manager - School of Visual Arts : Job Details

Job Title: Operations ManagerDepartment: Financial AidReports To:Director Position Overview: Manage the Financial Aid reception area and secretarial support to the Director of Financial Aid Duties and Responsibilities:

• Train, supervise and evaluate the reception staff and federal work study students
• Oversee phone calls and correspondence (including departmental E-mail and voice mail)
• Oversee the financial aid document imaging process
• Handle incoming calls and respond independently on behalf of the Director
• Prepare staff timesheet for salaried and hourly employees
• Manage Director's calendar and independently schedule appointments
• Manage all incoming and outgoing correspondence for the department
• Advise students and parents on eligibility requirements for federal, state and institutional aid
• Serve as a liaison to internal departments and external entities
• Manage the flow of student traffic in the office
• Compile data, prepare reports, and word-processing support
• Manage file document imaging within the office and recordkeeping of all correspondence
• Maintain office supplies and oversee the proper functioning of equipments
• Assist in administering all federal, state and institutional financial aid programs
• Assist the director on special projects
• Data entry all departmental awards in our FAM systems & third-party web-based software
• Update financial aid collateral, forms and applications
• Update financial aid intranet and internet web pages as necessary
• Update financial aid policy and procedure manual as necessary
• Ability to resolve student complaints and or concerns
• Coordinate travel arrangements for conferences, trainings and special events
• Represent the department at special events (Open Houses, Orientation, Accepted Students Day, Workshops, etc.)
• Work evening and weekend hours as necessary

Qualifications:

• Bachelor's degree preferred or associate degree required
• Some supervisory experience required
• Familiarity with Datatel software preferred
• Excellent organizational, interpersonal, oral and written communication skills
• Solid computer skills and superior knowledge of Microsoft applications
• Ability to multi tasks and work independently