Field Supervisor - Archtop Fiber : Job Details

At Archtop Fiber, our mission is to be the true fiber of your community! We believe in the power of local connectivity and dedication to bridging the digital divide in rural and suburban cities across the Hudson Valley and beyond. We have seen how larger cities often receive priority for broadband infrastructure upgrades, leaving smaller communities underserved. That's why we prioritize serving “Main Street” communities by investing up to $350 million in private funding to build over 2,500 miles of fiber-optic infrastructure.

Job Summary

Archtop Fiber is seeking a dynamic and experienced Field Operations Supervisor to lead our installation and service teams. This role is responsible for overseeing day-to-day field operations, managing internal technicians and external contractors, and ensuring the highest standards of service delivery and safety. You will play a critical role in driving operational excellence, mentoring field staff, and enhancing the customer experience.

Job Responsibilities

• Supervise and coordinate daily field operations for fiber installation, maintenance, and service.
• Manage and evaluate the performance of in-house technicians and third-party contractors.
• Develop and enforce operational procedures, safety protocols, and quality standards.
• Plan and schedule work orders, ensuring timely and efficient completion.
• Conduct field inspections and audits to ensure compliance with company and regulatory standards.
• Lead hiring, onboarding, training, and professional development of field staff.
• Collaborate with internal departments to resolve service issues and improve customer satisfaction.
• Track and report on key performance indicators (KPIs), including service quality, response times, and productivity.
• Maintain accurate records, including safety reports, service tickets, and personnel documentation.
• Foster a culture of accountability, teamwork, and continuous improvement.

Job Requirements

• Bachelor's degree or equivalent work experience.
• Minimum 5 years of supervisory experience in fiber optics, telecommunications, or related industry.
• Strong knowledge of fiber installation techniques, OSP/ISP standards, and safety regulations.
• Proven leadership skills with the ability to coach, motivate, and develop high-performing teams.
• Excellent organizational, analytical, and problem-solving abilities.
• Proficient in project management tools, field service software, and Microsoft Office Suite.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits

• Competitive salary: $75,000 - $85,000 per year
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career development opportunities in a growing company