Field Service Technician - Queens, NY - Redbox : Job Details

At Redbox, we're on a mission to serve our customers unparalleled choices in new release movies and entertainment with more ways to watch at affordable prices. We're growing our nationwide footprint of approximately 36,000 entertainment kiosks, serving 40 million customers, and creating a multi-platform, multi-product entertainment experience. We're expanding our service business and are looking for Field Service Technicians to service and repair kiosks for Redbox and other big-name lines in the automated retail Kiosk business.

About Redbox Technical Services Division

Our technical services division is committed to expanding our kiosk service business across all of the United States. Our team of Field Service Technicians are dedicated to providing exceptional hands-on support services for our national and international clients in the automated retail kiosk business. We strive to fulfill our mission of delivering unparalleled customer service and ensuring the success of our clients' growing kiosk base.

The Role

If you're someone who shares our passion for customer service, loves to get their hands dirty repairing machinery and equipment, and craves a job that won't tie you down to a desk, you're in the right place. As a partner with your manager, you'll be responsible for providing technical field service support for our growing list of clients' kiosks along with our own Redbox kiosks, ensuring that our customers receive the best possible care and that our company goals are met. You'll be working under the direction of your supervisor, handling a range of different priorities from break-fix to projects. Every day will be different, making for an exciting and dynamic work environment.

Key Responsibilities

• Perform and complete kiosk installation, and preventative maintenance and independently troubleshoot and repair kiosks onsite.
• Drive a company vehicle to install, repair, and maintain all product lines as assigned.
• Respond to dispatch calls utilizing a work order system during scheduled shift.
• Maintain the exterior of kiosks (cleaning, painting, restoring).
• Manage and maintain a parts inventory, repair tools, and equipment.
• Provide quality customer service through regular interaction and communication with co-workers, phone-based machine support, external customers and contractors, store owners, and managers/employees.
• Secure all company merchandise and ensure kiosks are properly locked.
• Properly care for and follow the maintenance schedule for all company-issued property, including company vehicles, phones, tablet, parts, tools and inventory.
• Load and unload product from automobile, residence and warehouse.
• Perform administrative tasks with attention to detail including work tasks, parts used, logging activities, miles driven, meal breaks, and time worked.
• Provide timely communication to co-workers and leadership team.
• Support the Regional Operations Supervisor (ROS) and assist the Merchandising Team with additional duties as assigned and necessitated by evolving scope of business needs.

Education & Experience

• Some relevant field experience preferred, ideally with:
  • Mechanical and/or electrical equipment repair, where you're troubleshooting, loading and configuring software, replacing hardware parts and handling component/peripheral replacements.
  • Troubleshooting as part of a remote tech support or help desk team.
• 1+ years of experience in a customer-facing position.

Knowledge, Skills & Abilities

• Possess basic networking knowledge (TCP/IP) including configuring IP addresses, troubleshooting connectivity issues, and configuring WiFi devices (routers/switches).
• Ability to use a wide range of tools (drills, saws, sanders, etc.), multi-meters, cable testers, crimpers, etc.
• Ability to follow written Technical Service Bulletins/Standard Operating Procedures.
• Must be able to thrive in a virtual training environment as well as learn hands-on.
• Adaptable to ever changing environment and procedures.
• Strong analytical, organizational, multi-tasking, and problem-solving skills.
• Ability to use MS Office, Android phone apps and web-based software applications; high level of proficiency with Windows Operating Systems.
• Must be able to effectively communicate and collaborate with others.

Other Requirements

• Occasional travel with overnight stays may be necessary.
• Must have valid driver's license & maintain an excellent driving record.
• Ability to store at least 50 cubic feet of company merchandise within your personal residence.
• Must be able to work a rotating schedule to include weekends and holidays, and be flexible with start and end times each day to fit market needs.

Physical Requirements

This role requires the ability to:

• Drive for extended periods.
• Lift and carry 50 lbs. frequently throughout the workday.
• Bend, kneel, push, pull and stand for hours at a time throughout the workday.
• Work in indoor and outdoor environments with varying weather elements, including extreme weather conditions.
• Work in small, confined spaces for long amounts of time.

Benefits Information

Please take a look at the Benefits offered for this role here.

Pay range: $23.00 – $24.00 USD Per Hour Pay is based on nondiscriminatory factors including but not limited to experience, education, skill and location.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law.

Redbox Automated Retail LLC is an American video rental company specializing in DVD, Blu-ray, 4K UHD rentals, and formerly video games via automated retail kiosks.