Field Service Technician - ZipRecruiter : Job Details

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• Access to a company car that can be used for personal use
• Paid Training
• We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term coverage.
• Plan for your future with Secur-Serv's 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our company-wide well-being program that also serves to lower your annual health insurance premiums.
• Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.

Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in banking, education, logistics, manufacturing, medical, retail, and other industries. As a Secur-Serv Technician, you will install, troubleshoot, diagnose, and repair a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

• Travel to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manage preventative maintenance schedule in a timely and efficient manner.
• Assist other territories and technicians as needed, which may include travel to other metropolitan areas.
• Take ownership of meeting customers' business needs.
• Coordinate activities and seek assistance from technical support when appropriate.
• Provide updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, wireless call processing system, or in-person communication.
• Manage parts inventory in accordance with established guidelines.
• Submit required paperwork in a timely, efficient, and complete manner.
• May be asked to train new technicians on-the-job.

• Two or more years related experience and/or training. Secur-Serv provides training at the office in Omaha, NE, along with access to a database of manuals and depot support personnel to call if additional support is needed.
• Able to successfully attend training at headquarters and/or outside schools to stay updated on new technology and hardware developments.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision.
• Knowledge/Skills/Abilities:
• Ability to diagnose equipment operational errors and product failures.
• Problem-solving skills, analytical thinking, and attention to detail.
• Good verbal communication skills for interaction with customers.
• Physical Demands:
• Regularly required to stand, walk, sit, talk, write, and hear.
• Reach with hands and arms, stoop, kneel, bend, crawl, push/pull, twist, and turn.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Must meet all physical requirements up to eight hours per day.
• Able to travel overnight 5-10%.

• Associate's degree (AA) or equivalent from a two-year college or technical school.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or any other characteristic protected by law.

Applicants with disabilities may request accommodations by contacting our People Department via email at [email protected] or calling 402.###.####.

EEO is the law. To review your rights under Equal Employment Opportunity, please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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