Field Service Technician - Canadian Executive Search Group : Job Details

AWS/CES is seeking a Service Technician for our industrial equipment manufacturing client in Grand Ledge, MI

• Location:Grand Ledge, MI
• Schedule: Temp to Hire
• Pay rate: $24-$34 per hour DOE
• 60% travel (US mostly, some international)

What You'll Do: Equipment Setup & Testing

• Set up, check out, and debug RSC equipment both in-house and on-site
• Study manuals and technical specs to understand system requirements and equipment functions
• Assist with internal equipment testing and problem-solving

Customer Site Equipment Start-up

• Lead equipment startup at customer plants and ensure all components function to spec
• Develop and manage work schedules to meet project timelines
• Troubleshoot and resolve start-up issues efficiently, while maintaining clear documentation
• Foster strong relationships with customers and support seamless project turnover

Documentation & Reporting

• Maintain daily logs of job progress and challenges
• Submit accurate weekly reports to the Service Manager
• Complete all required paperwork including job sheets, expense reports, and customer job file documentation in a timely manner

Customer Relations & Communication

• Serve as a professional and positive representative of company on customer sites
• Communicate job status, progress, and issues daily with both the customer and internal team
• Provide customer feedback to help support continuous improvement initiatives

Qualifications:

• Associate degree (A.A.) or technical certification in a related field
• 6 months to 1 year of hands-on experience in field service, machine installation, or technical support (or an equivalent combination of education and experience)
• Strong knowledge of PLC systems; Allen Bradley or Modicon experience is required
• Excellent problem-solving, communication, and customer service skills
• Willingness to travel and work in customer facilities
• Professional appearance and strong organizational skills

If you are interested, please send your resume to [email protected] CESDH