Field Service Technician - Campbell Tractor & Implement : Job Details

Type of Employment: Full Time Purpose Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner. Responsibilities ? Perform diagnostics and repairs on John Deere equipment and technology ? Performs diagnostics and repairs in the field as required ? Maintains accurate inventory of parts kept in stock on service vehicle ? Mentors Service Technician and Apprentice Technicians ? Identify and communicate solutions for customer service opportunities in area of responsibility ? Accountable for billable time and assigned work orders ? Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information. ? May participate in Service EDUCATE Training programs required for the development of skills and knowledge ? Operates and maintains vehicles, tools and equipment required to perform job responsibilities ? Maintains a clean work area and performs work in a neat and orderly fashion ? Follows all safety rules and regulations in performing work assignments ? Maintains current knowledge of John Deere and competitive products Requirements Experience, Education, Skills and Knowledge ? 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred ? Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty ? Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment ? Experience operating vehicles, tools, and equipment for diagnostic purposes ? Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment ? Experience communicating effectively verbally and in writing ? Must have an adequate toolset to perform job responsibilities ? High School Diploma, GED, or equivalent experience required; Associates degree preferred ? Valid driver's license required; CDL (Commercial Driver's License) preferred