Field Service Technician - Western Equipment : Job Details

Field Service Technician

Western Equipment

Job Location : Pampa,TX, USA

Posted on : 2024-04-25T00:14:03Z

Job Description :

Responsibilities and Duties

Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established AMS products
Participates in required Service EDUCATE Training Programs
Supports Customer Clinics
Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
May promote and sell dealer service programs directly to customers
May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
Maintains current knowledge of John Deere and competitive products
Maintains condition of mobile service vehicle, trailer, inventory, tools, and equipment
Follows all safety rules and regulations in performing work assignments
Completes all reports and forms required in conjunction with work assignments
Accounts for all time and material used in performing assigned duties

Experience, Skills, and Knowledge

4+ years of experience performing service repairs
Outstanding interpersonal and customer service skills
Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manuals
Expert knowledge of mechanical, electrical, and hydraulic systems used in repair of agricultural and turf equipment
Ability to use Service Advisor and basic computer functions
Ability to operate vehicles and equipment used for diagnostic purposes
Ability to lift at least 75 lbs. repeatedly
Advanced or Master Service Certification preferred
High School Diploma or equivalent experience required; associates degree preferred
Valid driver's license required
Ability to climb and stand for extended time in a safe manner on big/tall equipment while performing repairs
Ability to perform duties in extreme seasonal temperatures
Climb up on equipment and in smaller spaces in equipment to make repairs

**This is a safety sensitive position

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