Field Service Technical Trainer - East/ Central (Remote) - Stryker Group : Job Details

As a Field Service Technical Trainer, you will be responsible for the execution of classroom and field training for new and tenured Field Service Technicians. This role is also responsible for time in the field validating and coaching proper Field Service process execution.

This role will support Stryker's East and Central regions and a candidate will need to be based in the Eastern or Central US. Frequent travel to Kalamazoo, MI will be required – at least two weeks per month – in addition to travel throughout the East region. Estimated travel needs of this role around 50%.

• Responsible for taking part in the development and delivery of training materials and training programs in alignment with organizational expectations and strategy
• Active engagement in the onboarding and training of all new Field Service Technicians in alignment with the new hire process
• Mentor new Field Service Technicians, teaching and modeling proper process execution, customer centric, and values-based behaviors
• Act as a key member of the training team with the consistent delivery of training content in areas such as new hire training, product knowledge, and repair training
• Be an active part of establishing and implementing standards to operate a best-in-class training environment enabling a greater customer experience and increased employee engagement
• Execute quality audit processes validating training retention and appropriate service delivery
• Identify opportunities for improvement and assist in the development of updated procedures
• Function as a key partner in tracking elements of new employee training – training required for cross-training and product launches
• Partner with Regional Leaders to share insights and aid in strengthening in overall execution of work conducted by the Field Service team

What you need:

• Bachelor's degree or 6 years relevant experience
• 1+ year of relevant work experience in the development of training materials/processes and execution of training, service, and/or operations preferred
• Ability and comfort to travel around 50% required (in the Kalamazoo, MI office locations for two weeks a month required; additional travel around the East/ Central region monthly also required)

• $60,100- $121,600salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.