Field Service Technical Support - Brown Machine Group : Job Details

Field Service Technical Support

Brown Machine Group

Job Location : Beaverton,MI, USA

Posted on : 2025-08-15T14:27:14Z

Job Description :
ABOUT US

BMG is an award-winning thermoforming equipment manufacturer, innovative tooling design and producer, and a packaging automation solutions leader focused on a customer-centric approach. We develop solutions that meet and exceed the unique requirements of each customers application. BMG is a global organization representing the worlds most extensive thermoforming portfolio in the following industries: food packaging including quick serve, medical, consumer, horticulture, e-commerce, industrial, construction, and transportation.

ABOUT THIS OPPORTUNITY

We have an exciting opportunity for an Field Service Technical Support position in our Beaverton, MI location! Inside Technical Support role provide timely and effective technical support, warranty assistance, and service solutions to our customers. The ideal candidate will have strong customer service experience, excellent problem-solving abilities, industrial electronics background and a commitment to ensuring customer satisfaction through high-quality support. An industrial electronics background is preferred for this role.

Our key to our reputation is in our solutions provided, which includes over 50 years of technological experience! We understand the biggest hurdle in manufacturing is down-time, and our goal at BMG is to minimize the loss by getting our customers the service needed as quickly as possible.

KEY DUTIES AND RESPONSIBILITIES:

  • Maintain current working knowledge of divisional equipment as a continuing educational program for service personnel.
  • Notify and make recommendations, through the QIR system, to any design problems, purchase component and or workmanship failures to the proper department.
  • Prepare proposals for remote service calls and subscription opportunities.
  • Provide technical phone support to customers.
  • Suggest modifications or changes in existing equipment on the basis of observations made in the course of performing service work.
  • May perform repair, adjustment, and/or assembly work on experimental machinery as assigned.
  • Brief engineering and sales personnel involved with a given machine, as to major changes in the status of the machine observed in the field.
  • Publicizes and promotes the sale of BMG products whenever the opportunity for such activity occurs.
  • Review and ensure equipment is built to current brand standard practices.
  • Monitor and update records for machine remote connection and support.
  • Maintain and recommend necessary software for support of customer equipment and loading of programmable items.
  • Program components as needed for customer support in the field.
  • Assist in ensuring all required interdepartmental paperwork is filled out and archived as required.
  • Travel to support & meet customers as required.

    • EDUCATION/QUALIFICATIONS:

  • A minimum of an Associates degree, 2 year trade school certification or military equivalency.
  • A minimum of three years experience in a related industry; thermoforming experience is strongly preferred.
  • Hands-on experience with industrial electronics, control systems, and troubleshooting.
  • Proficient in reading and interpreting blueprints and technical drawings.
  • Proficiency with basic computer applications (e.g., MS Office, email, documentation tools).
  • Familiarity with programming languages, electronic hardware, and integrated circuits.
  • Strong organizational skills and effective verbal and written communication abilities.
  • Willingness to travel occasionally for training or customer support.
  • A minimum requirement for this position is the ability to work legally in the United States on a permanent basis. No visa sponsorship/support is available for this position.

    • ENVIRONMENT/PHYSICAL REQUIREMENTS:

    • Prolonged periods of sitting at a desk and working on a computer.
    • Must be able to lift 15 pounds at times.
    • Must be able to access and navigate each department at the organizations facilities

    JOB TYPE: Full-time

    PAY RANGE: $24.00 - $26.00 per hour, based on experience. Wage includes hourly base pay with an increased pay scale when traveling or visiting customer sites.

    BENEFITS:

    • 401(k) matching
    • Health, Dental & Vision insurance
    • Flexible Spending Account and Other Supplemental Plan Options
    • Employer Paid Life insurance and Disability Insurance
    • Paid Time Off and Holiday Pay effective upon hire date
    • Tuition Reimbursement Program
    • Employee Referral Program

    BMG is an Equal Employment Opportunity employer and all qualified applicants for employment will receive consideration for employment without regard for race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

    We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any portion of the employment process, please call 989-###-#### and ask for Human Resources.

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