Field Service Representative (FSR) - TrustedQA : Job Details

• Perform periodic preventative maintenance, patching, SW/HW upgrades, and troubleshoot system issues.
• Install and troubleshoot experimental HW/SW, provide feedback to engineering and work with offsite engineering in a collaborative manner.
• Troubleshooting will include industry standard IT systems as well as program specific hardware, software, and procedures.
• Work closely with customer representatives to provide status and integrate customer changes.
• Provide Tier 3 level support to unique mission applications.
• Remotely help with documentation at approximately 4hrs/week until program clearance is approved.

• Active and transferable U.S. government issued TOP SECRET w/SCI eligibility clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
• Be able to work at customer sites directly with customer teams, including US Naval Installations.
• Must be certified with IAT Level II or Level III certification.
• Experience with Windows servers and workstations.
• Experience with ACAS, SCAP, and with analyzing/applying STIGs.
• Experience with a CDS.
• Experience with Trellix EPO.
• Experience with OpenShift, Docker, and Kubernetes containerization.
• Experience performing complex troubleshooting and analysis to correct system discrepancies.
• Possess communication skills necessary for problem resolution with military/corporate customers and vendors.
• Able to lift 40lbs safely and willing to travel up to 25% of the time to support other sites.

• Bachelor's degree in STEM field.
• Experience with Ansible, scripting, and/or automation development.
• Experience configuring firewalls.
• Networking experience to include switching and routing.
• Ability to comfortably interact with senior external personnel on significant technical matters, often requiring coordination between organizations.
• Ability to interact productively with other Raytheon Technologies Field Engineers and customers in a diverse team setting.
• Ability to work independently to develop timely and effective solutions to technical problems of various scope and complexity.

TQA's broad and competitive mix of benefits options are designed to support and protect employees and their families' physical, mental, and financial health. Employment benefits include medical, dental, life and supplemental insurance options as well as a matching 401(k) program, Flexible Spending Accounts (FSA), education reimbursement, mental wellness reimbursements, access to a financial advisor, and up to 31 days of paid leave annually.

TrustedQA is an equal-opportunity employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

TrustedQA considers several factors when extending an offer, including but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications.

As a federal contractor, TQA is subject to all federal and state mandates and/or other customer requirements.