Field Service Manager - Assurant : Job Details

Responsible for planning, organizing, and conducting activities associated with increasing all aspects of profitability regarding AGA products to build value and improve relationships with new client business and existing automotive accounts in the assigned area.

**Primary Job Accountabilities/Responsibilities:**

* Assist in the training of AGA associates on how to interact and train service department personnel with AGA products from product knowledge to reimbursement levels and claim submission. Facilitate training as required to ensure understanding of AGA products, policies, and procedures **.** Educate dealership service department personnel on what is covered and what is not covered on each product line.

* Assist in the training of AGA associates on how to interact and train the service department monthly and prepare/conduct meetings for dealership service department personnel on electronic claim submission and other company initiatives.

* Work closely with Risk Management to identify and monitor high loss accounts within the assigned area and conduct onsite field reviews to identify the source of the high loss with validation. Present solutions to the dealer principal and ensure timely implementation.

* Take part in the QBRs for Key Accounts. Have thorough understanding of AGA Participation structures. Have access to and mastery of field audits, documentation, and loss reports to review with the dealer principal.

* Take part in new business presentations to prospective high-profile clients to review AGA products, proformas, risk management, and claim reimbursement/administration.

* Be part of the kickoff team when implementing AGA products at new high-profile dealerships. Assist in the training of all service department personnel on AGA products.

* Interact with dealership service management to ensure understanding and satisfaction with AGA programs and service levels.

* Identify applicable AGA products not currently offered by existing clients and report to management for sales team presentation.

**Basic Qualification Required - Experience, Skills, and Knowledge:**

* Bachelors degree or equivalent.

* At least 4 years of experience in the field of sales, management, or customer relations required.

**Preferred Qualification Required - Experience, Skills, and Knowledge:**

* At least 6 years of job specific automotive experience in auto sales or service management.

* Technical background (ASE Certified Master Automobile Technician or Factory Certification.

**Other requirements:**

* Communication Ability: The ability to reach agreement with one or more individuals on a course of action in relation to a defined goal or problem.

* Client Relations: Maintain a strong concern for client satisfaction and loyalty and the willingness to take actions that promote it.

* Listening: The ability to identify and use information extracted from oral communication.

* Writing: The ability to write letters, memos and materials related to the development or acquisition of client business using appropriate English.

* Analysis: Relating and comparing data from different sources, identifying issues, securing relevant information and identifying relationships.

* Machine Operation: Able to use a computer (MS Word, Excel, PowerPoint and Lotus Notes).

* Attention to Detail: Total task accomplishment through concern for all areas involved no matter how small.

* Impact and Rapport Building: The ability to meet people easily and establish a trust relationship. Make a positive first impression and exhibit confidence.

* Oral Communication/Presentation: Effective expression of ideas in individual and group situations (includes gestures and non-verbal communication).

* Integrity: Maintaining appropriate social, ethical and organizational norms in job related activities.

Travel - up to 50%

This is a remote position.

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