Field Service Engineer (Santa Clara, CA) - Prosum : Job Details

The Field Service Engineer is responsible for providing independent field service engineering activities to Company customers. This entry-level position involves troubleshooting complex products and problems, responding to service calls, providing over-the-phone consultation, scheduling and performing repairs on Company products at customer sites, and conducting preventative maintenance. The Field Service Engineer also establishes and manages a local maintenance service. Essential Job Functions - Field Service Engineering: Receive service calls from customers. Determine customer needs or problems and respond accordingly. Provide over-the-phone consultation and advice to customers. Respond to emergency customer situations. Schedule and perform repairs on Company products at customer sites. Perform preventative maintenance on Company products. Establish and manage a local maintenance service. Qualifications for the Role: Bachelor's degree in Engineering or related field. Relevant interns...Service Engineer, Field Service, Engineer, Field, Retail, Staffing, Maintenance